20 Most Promising CEM Solution Providers - 2019

20 Most Promising CEM Solution Providers - 2019

The global Customer Experience Management market size is expected to reach USD 32.49 billion at a CAGR of 22.9 percent by 2025, according to a report by Grand View Research. The focus of businesses for customer retention by providing consistent and better customer experience across multiple platforms is stimulating the market growth. Customer experience plays a vital role in customer retention which costs less to execute than customer acquisition. Seeing the world from customer’s perspective can help a company to serve them better and meet expectations thereby driving the revenues dramatically. CEM enables for continuous feedback from customers in the form of embedded analytics and analyzes the data to identify potential buying trends well in advance. Recent trends AI and ML can analyze huge amounts of data and offer personalized services to customers using Intelligent Chatbots. In a Customer-centric market, every company would strategize to track and organize the interactions between customer and the company using the Customer Experience Management solutions.

Enabling organizations to choose the right vendor to work with, CIOReviewIndia proffers a list of “20 Most Promising CEM Solution Providers”. This compact list consists of skilled solution providers with an industry rich experience, technically adept teams and a proven track record. A panel consisting of prominent CEOs, CIOs, industry analysts and CIOReviewIndia editorial team has meticulously researched and zeroed in on the final 20 companies who we firmly believe can assist businesses in achieving the set business goals while simultaneously offering better customer satisfaction.

We present to you CIOTechOutlook 20 Most Promising CEM Solution Providers - 2019.

Top CEM Solution Providers

Cover Story
Company Name Company Description
Tecnotree Corporation Provides full-stack Digital Business Support Systems (BSS)
Company Spotlight
Company Name Company Description
Zykrr Provides a SaaS-based feedback solution to help organizations enhance their focus on the customer
Company Name Company Description
Avaya Provides business communication and application solutions
Celtycs Provides solution for customer complaints and improvements
CloudCherry Provides a platform for customer experience management
Customer Experience Lab Provides Consultancy led Technological CX Solution
Decisive Analytical Systems Provides a real-time customer engagement platform
Etech Global Provides workflow management solutions
Freshworks Provides solutions for support and sales in order to engage with customers and employees.
Genesys Provides customer service software solutions
NHANCE NOW Provides Digital Experience solution to help businesses give their current experience models a makeover
NICE Provides customer experience and business consulting solutions
OpenText Delivers intelligent and connected omni-channel experiences with Customer Experience Management software solutions
Red Quanta Provides customer engagement solutions
Servion Provides solution in Customer Experience Management
Software AG Provides business management and consulting solutions
Verint Provides solution for enterprise workflow optimization and security intelligence
VIS Networks Provides solution for customer management and customer experience
Zendesk Provides customer experience platform to empower organizations and customer relationships
Zoho Provides customer experience solutions