How Omni-channel Customer Engagement Drives Real Business Benefits

Ankit Tandon, Chief Operating Officer, OYO Townhouse

New Age Entrepreneur

In conversation with CIOReview, Krishna Somayaji, MD, Somayaji Group talks about the group of companies

Three Mantras to Drive Customer Experience Innovation in India

Avinash Jhangiani – Chief Innovation Officer, Omnicom Group India

Disruptive Technologies - Creating New Customer Experience Management Opportunities

Mehmood Mansoori, Member of Executive Management & Group Head Operations, IT, Marketing & Online Business, HDFC ERGO General Ins

Pronto Pursuit of Maximizing Customer Experience - Balancing the 'Triple Bottom Line'

Tina Arora, Director and Head - Customer Value Management, IDFC Bank

Customer Experience Management - A Practitioner's View

Abhishek Mathur, Sr. Vice President and Head Customer Service, ICICI Securities Ltd

Customer Experience Management: Encompassing Various Parameters and Life Cycles of a Customer

Ganesh Iyer, Senior Vice President, Customer Value Management, Kotak Mahindra Old Mutual Life Insurance Ltd

Getting your QA team to think from a customer's perspective

Sanjay Zalavadia, VP Client Services, Zephyr
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